How It Works

During our complimentary Meet & Greet, we take the time to get to know you, your pets, and their specific needs. We'll discuss visit times, feeding instructions, special care requirements, access to your premises, and any other details you'd like to share about your pets. If you're ready to proceed, please have keys or access codes available for your walker. Alternatively, you may schedule a convenient key pickup for a minimal fee.

Once you sign up with CCDW, we will set up a personalized account for you within our customer portal. From there, you can easily request walks, review and manage scheduled services, cancel appointments, view and pay invoices, access visitation reports, and communicate directly with your dog walker or pet sitter.

For the safety of your pet and our team members, all dogs must be up to date on their rabies vaccination—no exceptions. Additionally, to ensure a safe and controlled walk, we do not permit the use of retractable leashes. We kindly request that clients provide a regular flat leash for all walks.

Due to the high demand for our pet services, we have a cancellation policy of 12-24 hours, depending on the type of service. We understand that plans can change. If you need to cancel, please notify us at least 12 hours in advance for walks and critter care, or 24 hours in advance for pet sitting and overnight stays. Cancellations made less than 12/24 hours prior to the scheduled service, or failure to cancel a walk, will result in the full service charge, which will appear on your invoice.

We accept payments via check or credit card through our secure client portal. Invoices are sent weekly via email, and you can also view and manage your invoices directly through your portal account.